Offices and Warehouse are currently located on West Chester
Pike in Newtown Square, PA.
PSI is a full service office furniture dealership, and a
family business. The
company was started in 1974 by John Paul Graff performing installations for furniture dealers and
partition manufacturers. In 1981 the company was incorporated. During those early years our primary installations were
demountable, modular partitions and movable walls with free standing furniture. Our company name was
(PSI) Partition Services, Inc then later changed to PSI Office Interiors. PSI was one of the first of just a few office
furniture dealerships
in the Delaware Valley to recognize the office of the future. In the early
1980's, our focus turned to the design, layout and installation of modular
workstations. At that time, only two manufacturers led the way in this
technology, Herman
Miller and Westinghouse. Today, hundreds of manufacturers large and small exist to fill
the ongoing demand for the office workstation. PSI has evolved from an
installation company to a full service office furniture dealer. Offering the latest state of
the art in ergonomic seating, free standing modular furniture, private offices,
conference and training rooms, workstations and related services including the use
of Autocad for layout and design. We also maintain electronic manufacturer
catalog data bases on most of the major players.
Our mission is to offer quality products and solutions to
our customers for the best possible pricing. The selection of products we chose to represent come from
years of experience in identifying those manufacturers that offer quality,
consistency and reliability. So, when you purchase products and
services from PSI, you can buy with confidence. You can Rely on PSI. Our contact information: Offices and Warehouse PSI Office Interiors, Inc. Ridley Creek Plaza 5113 West Chester Pike Newtown Square, PA. 19073 By phone: 610.353.7320 (between 9 am and 4:30 pm Monday thru Friday ET) By fax: 610.353.7926 Email: sales@psiofficefurniture.com sales@psiofficefurniture.comOur web store is managed by Yahoo! Merchant Solutions, the host for 1-in-8
of all online merchants. The backing of such an industry-leader
guarantees
that you will have a safe, secure online shopping experience.
 
The above four credit cards are accepted.
PayPal is also an accepted pay method.
Corporate checks are to be made payable to: PSI Office Interiors, Inc.
Purchase Orders are to be made out to: PSI Office Interiors, Inc.
Orders will be charged to your credit card within 24 to 48
hours after your order is placed. This includes items that are in
stock, and those items that are "made-to-order" per your
selected fabrics and finishes, and will have a longer delivery time. This
procedure is a safeguard to protect against fraudulent credit card orders.
If you do not wish to provide your credit card information online, please call
us toll free at 610.353.7320 and you can place your order via telephone with one of our sales representatives
Please Note: FREE
SHIPPING is for standard ground shipping to anywhere in the mainland USA.
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Some
History:
The company was formed in 1981 as a family business serving our immediate tri-state
area of Pennsylvania, New Jersey and Delaware offering
professional Design/Office Layout Services, with delivery and
installation. Armed with a superb list of Contract Office
Furniture representing over 200 manufacturers, we earned a
reputation for performance and customer satisfaction.
We promise our
customers total satisfaction as we make it easy to
purchase office products for offices and homes throughout the United States
and Canada. The products that are presented here
were carefully selected with a proven track record of
satisfaction with existing users over time, and by the evidence
of repeat orders for these products.
General:
PSI will ship your order via the best method based on
weight, size, and quantity of your items. If most cases, your order will
ship via UPS or FedEx ground, or our own truck. If your order has large pieces, and/or the
quantity suggests, your order will ship common carrier. Common
carrier shipments deliver during normal business hours. Call us
for shipping cost if destination is outside of the USA mainland.
All prices are for Delivery to your door, curbside, or loading
dock, unless delivered by PSI truck. Someone should be present to sign and accept the
merchandise if shipped via common carrier. Does not include inside delivery or set-up.
Warranty
Information:
The warranty on all products is commensurate with the intended
and stated warranties offered by the manufacturer. The warranty
time period varies with each manufacturer. The manufacturer
ultimately determines the status and issues of warranty claims.
PSI will work closely with any warranty issue by
handling the warranty claim with the manufacturer on behalf of
its customers. PSI cannot be responsible for any
shipping cost for parts or replacement items that are shipped by
the manufacturer. Your first call on warranty issues should be
to us so the proper steps can be taken. In some instances the
manufacturer will send a representative to inspect the warranty
issue, or will ask for emailed photographs.
Freight Claims
| Damaged Merchandise:
If your products ship UPS, FedEx, or DHL (or any small box carrier), it is the customers responsibility (the buyer) to inspect the product and to sign for it. It is the customers responsibility (the buyer) to unload from the delivery
truck to premises if your products were shipped "Common Carrier (large truck)", inspect the product, and to sign for it.
Remember when you sign for the product you own the product that
moment. After we receive your order, you will be sent an
acknowledgement. At that time, we will let
you know if your merchandise is backordered, and for how long. If your product is
damaged from shipment you must sign the freight delivery slip
"PRODUCT DAMAGED". This is your recourse for having the
product or damaged parts replaced. If you have freight damage,
please notify us immediately by phone or email because you have
10 days after receipt of product to file a claim. PSI
will work with you closely and get your replacement product or
parts as soon as possible. Freight damage is not the liability of the seller. It is HIGHLY RECOMMENDED that you
keep the shipping boxes until you are satisfied. All authorized
returns must be in ORIGINAL PACKAGING. Do not send merchandise
back to us freight collect, as it will be refused. If your order
contains large heavy items, please keep in mind that you may
need a couple of people to unload. Alternatively, most freight
companies offer additional services to help you move items from
the truck into your home or office. Once we email you the
tracking information you can contact the shipper directly to
arrange for any additional services. The customer (buyer) will be responsible for
directly paying the freight carrier for these additional
services.
Cancellations / Returns
or Changes to Orders:
Your Total Satisfaction is paramount to us. We want you
to be happy and pleased with your purchase.PSI will do everything possible to assist with the
cancellation of an order or a change to the order. Orders that
are (made-to-order), i.e. orders with finishes, fabric or paint colors that are selected
by the customer, and/or built to customer specifications are
considered "special order" and cannot be cancelled without penalty once the order has gone
into production which can be 24 to 48 hours after the order is placed. The manufacturer may state that it is too late
to cancel without incurring substantial charges. Also, (made-to-order) chairs are not cancellable, these sales are final. If the product is defective,
PSI reserves the right to send replacement parts and/or replace the product. Please choose your finishes, fabric colors, and options carefully because we cannot accept returns due to improper selections or if you decide you don't like the colors you chose. These chairs are specified by the buyer and are custom made for the buyer.
Once an order has shipped and in transit to the customer, the order cannot be
cancelled. Any authorized returns must have an (RA) a return authorization number
from PSI, and the customer will receive instructions for returning the product. The customer
will be responsible for shipping and any
shipping charges or re-stocking fees that will occur unless the
item has been deemed defective and cannot be repaired by parts replacement. Returns must be in original packaging and without obvious signs of use or damage, and must be in new resalable condition. The condition of the product will be determined at our discretion.
Authorized Returns will not be accepted beyond 30 days of the customer receiving the product. There can
be no exceptions to this policy.
Standard restocking fee
is 25% charged on
returns and incorrectly
ordered items.
For five or more chairs,
restocking fee is 35% on returns and incorrectly ordered items.
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